Vodafone India — bill paid yet phone lines blocked without warning

Address:

Mumbai City, Maharashtra, 400710

Vodafone, we have a corporate plan under no. 09742033. There are 20+ connections under the name dhanvanthri engineers p ltd. We had to bill due on 3/12/2017 for the month of november which we paid via cheque to our usual dealer (Vodafone representative) on 24/11/17. We have a copy of the bill duly stamped by the dealer to prove the same.

The cheque seems to have not been debited. What the reason is, we do not know, but we have submitted the cheque on time and received acknowledgement.

- doesn't vodafone have ethics to call us to find out the status of payment before disconnecting 20plus lines?
- we are not responsible to check whether money has been debited once we have submitted the cheque to the regular collection centre.
- please restart outgoing as soon as possible and compensate for losses. Else, we write to trai. Yes, its a threat for harrassing us.