Vodafone India — Billing Complaint | |||
I am Chitaranjan, I have my post paid connection in Vodafone and my number is [protected]. My Last month was generated as Rs. 943, out of which Rs.411 is for mobile internet. I did not use even a single kb of mobile data last month, yet I am charged for 100 MB. Would you please explain me why am I billed for this mobile data? The customer care person I called did not explain me. I just have a simple solution from my side to quit from my Post-paid connection if your answer to my question is not reasonable. Please do the needful. Was this information helpful? | |||
|
Vodafone India customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27111
Pending
0
Resolved
9561
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
In the recent past, I had contacted a Vodafone employee by the name of Nancy (ph no: [protected]) to port two of my company's (Spiked Creative) Idea numbers ([protected] and [protected]) over to Vodafone. I had wanted both connections in the name of my ad agency, Spiked Creative, yet she asked for my personal documents. She assured me that the billing would be done in the company's name, and not in my name, and that my personal ID proof was only required for documentation purposes. I then provided all the documents she requested in order to have the numbers ported. Soon after, the numbers were activated. However, despite Nancy's promise, bills for both the numbers began to arrive in my name instead of the company's name. I called Nancy to complain about this, but she refused to answer my calls. I continued to pay the bills until two months later, when one of the numbers was deactivated ([protected]). Even so, bills kept coming in for both numbers. I continued to pay the bills until the last month (last bill payment date: 6 June, 2015). Then suddenly, the second number was also deactivated ([protected]). Even after this, bills kept coming for both numbers. Vodafone employees began to call day after day harassing me to pay the bills even though I am no longer using your services, since both the numbers are now inactive. After persistently calling Nancy, her co-worker began to answer my calls, but would always tell me that Nancy is unavailable. Today again I called Nancy to complain, but I was told that she was out for lunch. I called again a while later only to be told that she was away due to some emergency. I have lost faith in Vodafone and am extremely disappointed both with Nancy and with your customer care services. If this issue isn't resolved ASAP, I will be forced to take this to the Consumer Court, and to encourage my vast clientele never to buy a Vodafone connection again.
--
Regards,
Vinoj Kumar K J
Founder/ Creative Director
Spiked Creative
# 17 Casa Capitol, Wood Street
Ashok Nagar, Bangalore - 25
www.spikedcreative.com
M:[protected]
T:[protected]