[Resolved] Vodafone India — BIlling inaccurate amount in international SMS charges

Haroon Rasul

from Jammu, Jammu and Kashmir

Address:

Saharanpur, Uttar Pradesh

Hello, I have recently received my bill for telephone no: [protected] and was shocked to see over a Rs1000+ charged in international messages. What is even more surprising is the fact that none of the these messages were made from my phone. I have checked the messaging history and don't recognize these numbers and would appreciate if someone could help me out in explaining how these charges were incurred as they are totally false. Would appreciate any help in this matter Much Thanks Parvez Rasul [protected]

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Jan 1, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2015

Vodafone India Customer Care's response Hello Haroon Rasul,

We could not contact you on your number at 13:00 PM. Please share the best time to reach you and update.

Regards,
Vodafone India

Verified Support

Feb 25, 2015

Vodafone India Customer Care's response Hello Haroon Rasul,

We were unable to contact you when we called 9****6***1 hence request you to specify the best time to reach you. - Reema

Regards,
Vodafone India.

Verified Support

Feb 26, 2015

Vodafone India Customer Care's response Hello Haroon Rasul,

We called 9****6***1 but were unable to contact you hence request you to specify the best time when we can reach you. - Reema http://bit.ly/1LLb4r

Regards,
Vodafone India.