Vodafone India — Billing issue and nobody responding now

Address:	New Delhi, Delhi, 110076
Website:	www.vodafone.in/home-delhi

This is regarding my vodafone number [protected] which I an using from past 16 years. After repeated followup and several mails to both Nodal agency and Vodafone corporate care I am not getting a satisfactory reply. I would request to please carefully go thru the details along with complaint numbers and mails I have attached. My old plan was Lifetime 999 Plan which was active for past several years and there was no year/monthly rental. But in the month of Sep 2015 I thought o move to another plan and put a request to change my plan to monthly rental 399 starting next billing cycle and the request number was[protected]. But within a week I realized that due to poor signal connectivity in my area (Sarita Vihar) I won't be able to make full use of my phone so I put a request to cancel the plan change request. My cancellation request was confirmed and reference number was[protected] which was generated on 12th October. Please refer to attach mail communication for the same. But when my new billing cycle started I found that you have stopped my CLIP, changed my PLAN to 399 even tough I cancelled my request. I again contacted your corporate care and Nodal agency why you have done that despite you confirmed that the request has been cancelled. Then they restored all my old services via reference number[protected]. But when I get my latest bill, you gave me shock of my life. You put following changes: 1. Rs 889.11 for Lifetime advance rental plan 2. Rs 38.61 for 3 days of 399 plan. This plan was activated by you not by me. Refer to my complaint number[protected] of 9th oct. 3. Rs 23 for All [protected]@1 Rs. This was the service which was available to me till last bill at no monthly rent. Now when all these services were running smoothly for past several years and I have already paid for these then why you charged it again. Vodafone made the mistake of changing my plan and then restoring the services. Why I should pay for others mistake. I would request to please carefully go thru the details along with complaint numbers and mails I have attached. Please revert back these charges at the earliest as these are not legitimate charges and please relieve me from such harassment. If you need further clarification, please call me I will provide further details.