[Resolved]  Vodafone India — Billing issue - Extra bill raised

Address:

New Delhi, Delhi

This is to inform you that I am using vodaphone from the last 8 years (6 years – Corporate A/C) and (2 Years – Individual A/C) I am really unsatisfied with the services provided by vodaphone.
In December I experienced very bad network in my area – Punjabi bagh, despite of repetitive complaints I was assured that services will be fine, but when I opted to port out, they asked me to wait for some time and since I had a long relationship with vodaphone, I opted to continue with vodaphone.
But very recently I experienced another worst experience regarding my bill which recently got generated. I opted for 300 MB 3G Plan @ 100 Rs and when it got finished I called and the relationship team told me take a booster pack of 1 GB 3G @ 250 Rs which I agreed to opt and when I received my bill I was shocked to see 3 Internet bill Plan which were :
100 Rs for 300 MB
250 Rs for 1 GB
650 Rs – so called capping plan which relationship never told me and they activated my 1 GB plan @ 250 Rs even after that also.
So eventually the charges were levied 2 times o[censored]sing the same internet plan and when I complained to relationship team, and I asked them that I used 1360 MB ( 1GB @ 250 Rs and 300 MB @ 100 Rs + 60 MB – 120 Rs (I am ready to pay extra) but still amount to 530 Rs ( 100 + 250+650 =1000 Rs –[protected] = 530 Rs) is charged to my extra, he agreed and registered my complaint and told me that I will get waiver but after rigrous follow up he informed me that the request has been declined.
So without wasting much of my time and feeling pretty bad about the whole experience, I want to end my relationship with vodaphone as I am not going to pay extra charges at all, I have better options to opt for and I will.
So please let know the process of closing my account with vodaphone, I am ready to pay all the bill (except 530 Rs) and will move to other network.
Looking forward to hear from you soon.
Regards

Gaurav
+[protected]