Vodafone India — Billing mistake - I was assured the plan was activated but was not activated

Address:

Bangalore, Karnataka

Vodafone customer representative activated and confirmed change of plan to Rs.375+tax for call and data. 500 min call + initially 3G connection till some limit and unlimited 2g there after. I got a bill of Rs.5264 for data usage. I was assured that the plan has been activated, but not activated due to their mistake. In Detail: During first week of feb 2015 i got a service call from vodafone customer care. In that call i was offered some plans and i opted for Rs.375 plan and according to representative it was activated immediately. I started getting mails from vodafone "Your current usage of Rs. has exceeded the average monthly bill value." with missing amount. Immediately I called the customer care representative in 2nd and 3rd week of feb 2015. They asked me to ignore the amount as they are ubilled and undiscounted amount and my plan is 375+tax. I sent soo many emails to corpcare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com and also called the customer care. Every time i get a reply that "you have *** plan sir according to this the amount is *** and *** is unbilled amount sir so your bill is undiscounted and do you want to change the plan". I dont understand how did they help me by explaining the same problem to me. When i call customer care i expect solution not to explain same problem back to me. After getting the bill when i explained the problem to the representative through phone as well as email. I get the same reply again and again as if they have byhearted some sentence. They dont try to understand the problem just listen to keywords and follow guidelines in a dumb way. Unfortunately, i dont remember the exact date. But I directed them to the right way telling you can look into and send a copy of recorded discussion by providing my mobile number.