Vodafone India — Have a unlimited internet plan but still they are, charging & also stopped my outgoing sms & internet

Address:

Mumbai City, Maharashtra

I am using vodafone corporate card (No.-[protected]). I have a 249 plan which includes rental & unlimited 2g internet. But from may onwards i am suffering from ur messages, calls due to technical issue from your side. I have talk to customercare & their seniors & they told me that it is technical problem arises from our side & will resolve it with in 48 hours but now almost 1 week has gone but still i am suffering.

They also barred my outgoing for more than 12 hours & after calling many times they started my outgoing & given assurance to me that it will not happen again. But still i am getting messages that ur credt limit is 500 & unbilled amount is 800 or 900/-.

Again they have stopped all my outgoings, sms & internet from saturday i. E.14/05/2016. I have called many times to customercare & also registered complaint but still all services has stopped. They are just frustrating & mentally harassing me. Even many times they told ok i am giving to my seniors & kept me on hold for more than 30 mints.

Actually this problem arises due to error from vodafone which their executives accepted but not doing anything. I am using this plan from more than 6 months.

This charges is showing only because of 2g internet uses but as i have unlimited plan there is no question for any charges.

Resolve it on high priority & reply the same.

Regards,
Prakash bhatnagar
[protected]