Vodafone India — Blocked Outgoing and not giving any reason number is 5 month old

Address:

Jaipur, Rajasthan

date of the incident-before 10 days - client number (if available)-[protected] - full description of the incident-Matter is Regarding My number [protected] of which outgoing is blocked from last 10-12 days i also confirmed with customer care but they were not giving proper reason for that. I Am suffering due to this incident which is not my fault i also pay my bill on time even i took this conncection before 4 months ago so why this situation happens.I also visited vodafone store but they said that remarks is not available in reason. I also have another alternate number on my name which is already working but for above number they sometimes give reason that FY or FI goes negative.Please help me to resolve above problem.