Vodafone India — Blocked service and charged over and extra

Address:

411001

Hi Team,

I have emailed customer care to address my issue and had tele call with your representatives on the same. Again I am explaining my problem in detail and hoping to get it at least addressed properly.

Incident1: I have paid my bill on 18-Oct (722) before last payment date which is 19-Oct.

Incident2: Had discussed with my Bank on the status and got to know that the transaction is approved and pending from Vodafone to claim using unique transaction authorization no. (which I have shared with team on email)

Incident3: After discussion with customer care got confirmation through SMS that payment received on 22-Oct, post that I have reported to Vodafone to confirm, as amount was not yet deducted from my account.

Incident4: Again on call I have asked the team when my Number was blocked on 27-oct (Request No. Seema[protected] and Shashank[protected] and ask them to drop me an email that the previous transaction was not valid and request to initiate fresh payment, but nothing happened.

Incident4: My services stopped on 28-Oct, and I was not able to make any call or get in touch with my friends, family, and others.

Incident5: I have made a payment of 200 on 30-Oct to avoid the inconvenience but that’s of no use.

Incident6: Today morning I have received a call from Vodafone team, and I have again explained the whole to the woman on other side, she assures me to help and provide best what Vodafone can do for disruption in service during Diwali.

Incident7: I have received a new bill with 100 rs fine, also as I have not used the service for more than a week.

Now:

Ques1: Why this 100 fine for late service when Vodafone is not able to clarify details?
Ques2: Why I should pay for the days when I have not used any service?
Ques3: What about the trouble and embarrassment I have face due to unavailability of service during such an important time (DIWALI)?
Ques4: Help to take ownership and reply in written on what your view is on this?