Vodafone India — Charged extra amount in the bill

Address:	Bangalore, Karnataka, 560035
Website:	VODAFONE

I have a monthly pack of 499rs in which get 1 gb of 3g/4g data. Last month in october i called the vodafone customer care and asked them to give me an additional plan where i can have extra 1 gb of data for that month. A booster plan was activated, i even received a message for its activation and i was told that i will be charged 250rs extra for that pack, i agreed to that. On 27th october i had to download some large size files, so i again called vodafone to inquire how much mbs are left for me in the current billing cycle. I was informed then that the booster pack was deactivated the very same day because as per my plan i should have gone for an add-on internet plan and not the booster plan. Now i don't know the difference between the two, the agent should have registered me for the correct pack. Moreover i did not even receive a message for its deactivation.in fact in 'my vodafone' app it showed that i have two packs in my name. Also on that call the service center person informed me that since i have exceeded the 1 gb usage by 400-500 mbs i will be charged extra for that. I had to make three different calls to vodafone to explain that it's not my fault that the plan did not get activated and how it is unjust that you are charging me extra for those mbs of data used. I received a call from vodafone on 28th october, where the person listened to the entire incident, agreed that there was some fault with vodafone’s service and system. He said that there is nothing that he can do at that point we will have to wait till the bill gets generated. He asked me to call vodafone again when i get my bill and promised that they will subtract the extra amount in from the bill. I received my vodafone october month bill on 3rd november.in that i was charged 499rs (+76rs tax) for the extra mbs that i used in october and in addition to this, i was charged 250rs (+38rs tax) for the booster 3g data pack, which by the way the vodafone customer care persons said was deactivated. I called vodafone again, explained the issue to two different people, again they understood the issue and assured that they will trace back the entire amount back. I was given a 200rs discount on that call, the girl on phone said that i will get another discount of 50rs by the end of that day and that she has raised a request to reduce the remaining 499 rs amount from my account and i will receive a notification of the same by 9th november. (I still had to pay about 114rs extra as service tax for the services that i was not offered but i neglected that). I did not receive any call till 9th november, so again for the fifth time i call vodafone asking for the update. I was informed that my request for reduction of 499 rs was cancelled by some other team and the girl on the phone cannot do anything about it. She offered me to reduce my bill amount by 200rs. You should understand that after calling vodafone for 5 times, it's not about the money for me, i am utterly irritated by now about how unjust vodafone is being to me. I asked that girl to transfer my call to some senior with whom i can discuss this. She put me on hold for some time and then informed that all the lines are busy right now and someone from vodafone will call me to sort this out. Yet again i did not get any call. My bill is due for payment on 19th november. I called vodafone center again for the 6th time today. You can imagine my irritation and frustration by now. The guy again offered me 200rs discount there and then raised request for another discount of 100 rs. I have not received any message informing me the status for this two discount. Even if i get these discount i will still be paying an extra tax of 114 rs for the services that i was not actually offered by vodafone, and 250 rs for a data pack that did not actually reflected in your systems when i wanted to use it. I am using vodafone for last 7 years because of the coverage, services and connectivity you offer. There are many operators out there with cheaper plans but i chose to stick with vodafone. But if this is the kind of service that you offer now in such a competitive market, than it's better that i move to some other operator only. Also, you should understand that it's not just the money that i am fighting for. It is the service that you are providing. I have called the customer care 6 times, every time some other person picks up the call and i have to narrate the whole story to them. One person promises to trace back the overly charged amount and then the other one says that he/she cannot do anything about it. I have written this 4500+ character complaint. Imagine the time i have to waste because of this issue. Please sort out this issue, after all this there is no way that i will pay even a penny extra to vodafone. Hoping for a positive and quick response from your side.