Vodafone India — Charged twice even for failed transaction customer care rude and abusive

Address:

Allahabad, Uttar Pradesh

On 26th May 2015, at about 9.30p.m., I attempted to recharge my phone no.[protected] with Rs.649 3G data pack online through internet banking. After the amount was deducted from my bank account, the Vodafone website showed some error and showed that the transaction failed. So, after a few minutes, attempted to recharge again with Rs.649 3G pack. This time it was successfully done and I also got a message from Vodafone confirming the same about 9.34 p.m. Then at about 1.10a.m. on 27th May 2015 I received another message from Vodafone that my data pack is active. Suspecting that the Vodafone has charged my number twice, I called the Vodafone customer care immediately. He checked the system and said that the system is only showing the recharge at 9.34p.m. and advised me to call customer care in the morning as it takes upto two hours for system to get updated and also ensured me that in case my number has been charged twice, the Vodafone would refund the amount erroneously charged. Accordingly, I called the customer care this morning I.e.27th May 2005 at about 10.27 a.m.to enquire. The girl that took my call was extremely rude, unhelpful and abusive. Did not help me at all and even disconnected the call after shouting at me. Extremely pathetic behaviour on part of the customer care representative. Now, my grievance is, my number has been charged twice. Even the failed transaction has somehow managed scrape through. I want my refund for the failed transaction.