[Resolved] Vodafone India — Cheating in internet charges | |||
I have been using Vodafone services ([protected]) for close to ten years now and in the past never had to deal with their pathetic customer service. However, for my last month billing, I was shocked to see that I have been charged an amount of Rs.2, 400/- towards Internet Charges saying that I have crossed my limit by 800 MB (I have a 1.5 GB internet pack). It came as a big shock to me because when I had received the message that I have crossed 80% of my internet pack, I had immediately disabled 3G on my iPhone. I have tried getting in touch with the customer care team but I get no proper response. Infact, when I check about my Relationship Manager, I am told I dont have one. This is not the way to treat a loyal customer of 10 years. I was asked to write an email to their central office but I never received any reply. I was told to raise a compliant request but my request got closed without anybody talking to me. I finally went to a Vodafone store and they promised to help but after three days I get a reply saying I have no other option but to may Rs.2, 400/- towards Internet Charges. The worst thing in all this is that Vodafone has a top up for 1 GB for just Rs.450/-. Dont these people know that if I had really used my Internet Charges beyond 1.5 GB, I would have simply taken a top up for paid just Rs.450/- instead of Rs.2, 400/-? The problem is they dont want to listen to a customer at all. They think they can get their way around the way they want. Nobody will sue them for Rs.2, 400/- so go ahead and trouble the customer. Its the most lousiest experience I have had ever. Now I dont know what to do as I feel like I have been cheated by Vodafone by charging me Rs.2, 400/- extra. Can anyone help please? Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Hi,
I have corporate postpaid vodafone plan 249 rs Monthly plan have been using Vodafone services ([protected]) for close to Nine years now and in the past never had to deal with their pathetic customer service. However, for February 2015 month billing, I was shocked to see
that I have been charged an
amount of Rs.1, 300/- towards Internet Charges saying that I have crossed my
limit by 300 MB (I have a 1 GB internet pack).It came as a big shock to me
because when I had received the message on31/1/2015 that I have crossed 60% of
my internet pack, . I am told I dont have one. This is not the way to treat a
loyal customer of 9 years. I was told to raise a compliant request but my
request got i dint get any responce to me. I finally went to a Vodafone store
and they promised to help but they said i have to pay Rs.1 300/- towards
Internet Charges. The worst thing in all this is that Vodafone has a top up for
1 GB for just Rs.150/-. Dont these people know that if I had really used my
Internet Charges beyond 1.5 GB, I would have simply taken a top up for paid just
Rs.150/- instead of Rs.1300/-? The problem is they dont want to listen to a
customer at all. They think they can get their way around the way they want.
Nobody will sue them for Rs.1300/- so go ahead and trouble the customer. Its the
most lousiest experience I have had ever. Now I dont know what to do as I feel
like I have been cheated by Vodafone by charging me Rs.1 300/- extra. Can anyone
help me please.
Thanks,
Sravankumar.
[protected]
I have corporate postpaid vodafone plan 249 rs Monthly plan have been using Vodafone services ([protected]) for close to Nine years now and in the past never had to deal with their pathetic customer service. However, for February 2015 month billing, I was shocked to see
that I have been charged an
amount of Rs.1, 300/- towards Internet Charges saying that I have crossed my
limit by 300 MB (I have a 1 GB internet pack).It came as a big shock to me
because when I had received the message on31/1/2015 that I have crossed 60% of
my internet pack, . I am told I dont have one. This is not the way to treat a
loyal customer of 9 years. I was told to raise a compliant request but my
request got i dint get any responce to me. I finally went to a Vodafone store
and they promised to help but they said i have to pay Rs.1 300/- towards
Internet Charges. The worst thing in all this is that Vodafone has a top up for
1 GB for just Rs.150/-. Dont these people know that if I had really used my
Internet Charges beyond 1.5 GB, I would have simply taken a top up for paid just
Rs.150/- instead of Rs.1300/-? The problem is they dont want to listen to a
customer at all. They think they can get their way around the way they want.
Nobody will sue them for Rs.1300/- so go ahead and trouble the customer. Its the
most lousiest experience I have had ever. Now I dont know what to do as I feel
like I have been cheated by Vodafone by charging me Rs.1 300/- extra. Can anyone
help me please.
Thanks,
Sravankumar.
[protected]
Hi
I have corporate postpaid Vodafone plan 249 rs Monthly plan have been using Vodafone services ([protected])
for close to Nine years now and in the past never had to deal with their
pathetic customer service. However, for February 2015 month billing, I was
shocked to see that I have been charged an amount of Rs.1, 300/- towards Internet Charges saying that I have crossed my imit by 300 MB (I have a 1 GB internet pack).It came as a big shock to me
because when I had received the message on31/1/2015 that I have crossed 60% of
my internet pack, . I am told I dont have one. This is not the way to treat a
loyal customer of 9 years. I was told to raise a compliant request but my
request got i dint get any responce to me. I finally went to a Vodafone store
and they promised to help but they said i have to pay Rs.1 300/- towards
Internet Charges. The worst thing in all this is that Vodafone has a top up for
1 GB for just Rs.150/-. Dont these people know that if I had really used my
Internet Charges beyond 1.5 GB, I would have simply taken a top up for paid just
Rs.150/- instead of Rs.1300/-? The problem is they dont want to listen to a
customer at all. They think they can get their way around the way they want.
Nobody will sue them for Rs.1300/- so go ahead and trouble the customer. Its the
most lousiest experience I have had ever. Now I dont know what to do as I feel
like I have been cheated by Vodafone by charging me Rs.1 300/- extra. Can anyone
help please
Thanks,
Sravankumar.
[protected].
I have corporate postpaid Vodafone plan 249 rs Monthly plan have been using Vodafone services ([protected])
for close to Nine years now and in the past never had to deal with their
pathetic customer service. However, for February 2015 month billing, I was
shocked to see that I have been charged an amount of Rs.1, 300/- towards Internet Charges saying that I have crossed my imit by 300 MB (I have a 1 GB internet pack).It came as a big shock to me
because when I had received the message on31/1/2015 that I have crossed 60% of
my internet pack, . I am told I dont have one. This is not the way to treat a
loyal customer of 9 years. I was told to raise a compliant request but my
request got i dint get any responce to me. I finally went to a Vodafone store
and they promised to help but they said i have to pay Rs.1 300/- towards
Internet Charges. The worst thing in all this is that Vodafone has a top up for
1 GB for just Rs.150/-. Dont these people know that if I had really used my
Internet Charges beyond 1.5 GB, I would have simply taken a top up for paid just
Rs.150/- instead of Rs.1300/-? The problem is they dont want to listen to a
customer at all. They think they can get their way around the way they want.
Nobody will sue them for Rs.1300/- so go ahead and trouble the customer. Its the
most lousiest experience I have had ever. Now I dont know what to do as I feel
like I have been cheated by Vodafone by charging me Rs.1 300/- extra. Can anyone
help please
Thanks,
Sravankumar.
[protected].
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