Vodafone India — complain of fraud against vodafone mini store, awadhpuri, kalwar road, jhotwara, jaipur

Address:

Jaipur, Rajasthan, 302012

I am submitting an issue of fraud against vodafone mini store. I am a very old and regular customer of vodafone. Near about 2 years before i got a postpaid connection of vodafone from your vodafone mini store, awadhpuri, kalwar road, jhotwara, jaipur. At the time of process of postpaid connection the owner of that mini store had collected rs.350/- as a security from me and given a slip of receipt (Which is enclose with this mail). Now i want to change my postpaid connection to prepaid connection of vodafone. So i visited this mini store on 08th oct.2017 and gave an id and a photo to process for prepaid connection. Vodafone mini store owner mr. Kuldeep gave me a 4g prepaid sim. At the time i requested him to adjust my security money rs.350/- for my current due bills. After his acceptance he told me to deposit difference money of bill so i paid same time that difference amount of rs.150/- but there is not do any process to porting my connection till date. I have already visited 5-6 time to that mini store but nobody give me any satisfy answer. They wants to clear all dues before process of porting but does not have any solution of my security money. Atleast he has made my 40 days waste. Is this vodafone service?
Mr. Kuldeep singh is working as an employee in another company (N. B. C., hasanpura, jaipur) and he does not meet at mini store. Many time i tried to contact to kuldeep but he does not giving any response and not attend my phone calls.
Sorry to say but owner of that mini store make a fraud with vodafone company. Also. …. How…? Please read it very carefully-
At the time of taking postpaid connection i paid sum of rs.350/- as a security money but that amount doesn’t deposit in vodafone companies accounts and also my (Customers). You can check my monthly bill in which security amount show as nil. It's clear that security amount of rs.350/- has used by mr. Kuldeep for his personal purpose. How a customer faith on vodafone? It’s not a single matter my another family member also cheated as same matter.
I don’t understand how i get my money back. It is request you to please take any necessary action and adjust this amount in my current mobile bills. It is not a matter of rs.350/- but also a fraud matter made by vodafone store with customer and vodafone company.
It’s humble request you to please take out proper solution otherwise i shall put this matter to higher authority of telecom service

With regards
Maya soni,
154a, shri ram nagar-a,
Jhotwara, jaipur
Mob.[protected]