[Resolved]  Vodafone India — Complaint against the negligence behaviour of Sales Executives

Address:

Ludhiana, Punjab

I am really disappointed by the behaviour of your executives.I had ported my mobile Number [protected] from IDEA to VODAFONE last week. It was working fine, but on thursday 11.04.2014 evening. The outgoing of my number has been stopped. I think due to network issue, the service is not working. Next day on 12.09.2014, I had received a message for barring of outgoing services. Around 10:00 AM i talked with Ms. Komal ([protected]) who contact with me regarding the port of my number, she told me that my number will start within 30 minutes. After that, she had not attend my single call. I had wait for half day with her poor response, i contact with nearest vodafone mini store at Mall Road Ludhiana, they told me my number is stopped due to negative verification but as per my knowledge your verification team contact with my senior officer and she provide the information about me to them. Then an executive name Liya (Name not Sure) send a reverification request mail arond 03:15 PM and promise me that my services will active on saturday morning. On same day, i had also personaly met with Ms Komal for same issue and she also request me to wait for tommorrow/ Saturday morning and my number will start before 12:00pm but today, when i contacted with Ms/ Komal and Mr. Sahil, their is no reverification mail is received by them and my number is not working till now and it may be activate on monday on 16.09.2014. I am a physically handicapped person, and unable to climb on stairs without any help. So much diffculty is faced by me due to their negligence and careless behaviour. I am using my another number which is a std number. I am getting roaming charges on that number. Please understand the problem and take a strict action against them. With Thanks & Regards, Pradeep