Vodafone India — Complaint against vodafone network for illegal deduction of balance from my mobile no. [protected]

Sir,

With reference to the subject cited above, i would like to bring to your kind notice that the vodafone network of which i am using sim with mobile no. [protected] is deducted my balance illegally which is amounting to rs 85 (Rupees eighty five only) on 17th july 2017 with mere excuse that i have downloaded something by clicking pop-up message from internet browser even though i have an internet pack with available data of 1.5 gb which still having validity till 8th august 2017 and there is no reason that they should deduct money from my main balance.

Even after deducting my balance they don't even send notification or message informing about the nature or purpose for which the deduction has been made. I used to come to know about the deduction only when i try to make a call and the balance is not sufficient to make that call because of the deduction which makes me frustrated.

Before also they have deducted my balance illegally in this manner 6 or 7 times and refunded the deducted amount only when i called the customer care executive and complained against the illegal deduction.

This time the customer care executive refused to refund the deducted amount even when i requested for refunding of the deducted amount after clarifying that i have not downloaded anything by clicking pop-up message from internet browser as per their claim.

Therefore, i am requesting you to kindly look into this matter from your end at the earliest.

Regards
Taniyang byai
(Vodafone customer)