Vodafone India — Connection closure

Address:

Chennai, Tamil Nadu

On OCT 2014, I stopped using my post paid Mobile number since i came to United state. On NOV 2014, I got a bill for Rs.1763. So I have asked my father to contact Vodafone Mini store of SRI MAHAVEER AGENCIES in Villupuram where he has done settlement and he had given a written letter to close my connection and he explained the reason for closing the connection and everything to them. They agreed to close and got written letter from my father. After that also my father used to get frequent calls from your customer care to know the reason of why we are closing connection.He is very patiently explained every time that My son went to US for his work so we are not using this number any more. Hence we are in position to close his connection. But we are still getting Vodafone bill through Emails and calls every month even though we have done all the formality advised by Vodafone Mini Store to close the connection. I have sent some mails to your Vodafone representatives. Now we are getting mail from Vodafone for legal proceedings to Rs.1899. When we approached your Vodafone Mini Store they are saying that they did not receive any letter from us and you can close only in chennai. it is ridiculous. I have used Vodafone connection more than 2 years. I never expect this from your authorized Vodafone Shop. As a authorized Dealer SRI MAHAVEER AGENCIES should help to customer to close connection and educate customer if they don't aware such process. Sir why would i pay Minimum Rental amount when we are not using my connection for more than 7 months? Why would i take responsible for the mistake/ made by SRI MAHAVEER AGENCIES? Finally i called your Vodafone representatives and they asked me to send a mail and agreed to waive the amount of Rs. 1899. This is one of my bad experiences in my life time with Vodafone. To resolve the problem i would appreciate you take specific action . Enclosed are Bill copies paid on Nov 2014. I look forward to your reply and a resolution to my problem. I will wait for 1 week before seeking third-party assistance. Please contact me at the above address or by phone +[protected]. Regards M.Ashok