Vodafone India — Deactivation of services

Address:

421301

I had moved from india to saudi arabia (on permanent job) in jan-16 and unknowingly the day i landed in foreign country i used vodafone services for few minutes, due to which bill generated was approximately inr 31, 000 /-. as the such a huge bill amount is always difficult for a common man to pay immediately, i paid the bill amount in full (actually i paid excess which called for re-imbursement of almost inr 2000/-) in may-16.

Immediately after paying the bill i informed vodafone to discontinue my services, on which they replied that i had paid excess amount and the same will be refunded in 60 working days, also my number stands deactivated.

During this time i was continously receiving bills during my billing cycle and every month the outstanding amount was getting increased (it was reimbursement amount actually, so the amount was getting lesser month by month). finally i decided to contact the live chat of vodafone and on 25th july to my surprise i was informed that my number was still active and hence reimbursement is still not processed. but with new reference number they have taken my request to for deactivation and upon my request escalated the call to higher authorities. also i was continuously given assurance that my issue would be resolved by end of the day (25th july).

As expected i did not get any reply so i called vodafone again (live chat) on 26th july and again i was given assurance that it is under process and i need to wait for 24 hours maximum and my issue will be resolved.

But again even after 24 hours i. e 27th july when i contacted them (again live chat) i was asked to wait 48 hours

Below are few mail communication details and if required i can furnish all the chat transcripts

"dear concerned,

Please can someone in senior position arrange a call back to me on +[protected]saudi arabia)…don’t tell me you can’t …. it just doesn’t sound good that such a big telecom company cannot make one international call to customer to understand and resolve (i hope you want to) his problem.

Latest reference number :[protected]

The history goes this way…..

My only fault in this entire process is i unknowingly used your services for very short period (hardly few minutes after which i switched off my cell phone) in jan on the very day i relocated (16th jan 2016) to saudi arabia from india. the same calls cost me around 32, 000 inr, which, for any common man is a big amount to pay immediately. still i paid the same within 3 months in one go. post that i started the mail communication (13th may 2016) to disconnect the number and reimbursement process (as i came to know the amount i paid was more than the bill generated. please note this point…. i paid way more than bill amount). i was always given assurance that my number is deactivated and reimbursement will be processed within 60 working days, but today after chatting with one of your live chat executives i came to know the number is still active and hence reimbursement process cannot be initiated.

Please find transcript of the chat with one if your members today (25th july 2016)"