[Resolved]  Vodafone India — Deduction of balance for the app i never downloaded

Address:

Rewari, Haryana

My no. is [protected]. On 10th january I checked my balance and i found RS. 2 in my account.Before it was around RS. 52. So I called customer care to know why my balance has been deducted.They replied that I have downloaded a NDTV app of RS. 49.00. which i have never downloaded. I asked him to Refund my balance but he said ut was deducted on 5th january and balance is refundable only in 24 hours. I have not got any message of balance deduction then how would i know my balance has been deducted.And due to this Neither I can call customer care within 24 hrs. 2 times before for the same app they have charged me amount of RS. 49 and RS.149. I don't know why they keep on deducting my balance for this app time and again, that i have never ever downloaded. All i want is to refund my balnce to my account.