[Resolved]  Vodafone India — DEDUCTION OF RS 31 FOR ROAMIN INCOMMING CALSS INSTEAD OF REQUEST FOR 32 STD 35P

Address:

Amritsar, Punjab

RESPECTED SIR, THIS IS TO INFORM THAT FOR MY NO [protected] AMOUNT OF RS 31 GETS DEDUCTED FOR 2ND TIME ON 27 OCT 14 AROUND 9.50 AM FOR FREE ROAMING INCOMMING SERVICES INSTEAD OF REQUEST MADE FOR STD 35P FOR RS32. ITS HAS BEEN DONE BY USING *121#. ALTHOUGH I HAD COMPLAIN SIMULTANEOUSLY FOR THE REFUND BY NEITHER THEY REFUND MY MONEY NOR REGISTERED MY COMPLAIN. THE UNIQUE THING OF COMPLAIN WAS ALTHOUGH I HAD USED THE FOLLOWING STEPS. *121# 0 (FOR MORE DETAILS0) THEN OPTIN NO 4 SAYS PRESS 1 TO ACTIVATE OR NO 2 FOR 5 OPTION OF FREE ROAMING INCOMING. ALTHOUGH I PRESS 1 BUT THE SERVICE OF 2 GET ACTIVATED. AS I WAS IN DESPERATE NEED OF ACTIVATION THE STD CALL AGAIN I DID THE SAME PROCESS AND PRESSED ONE TO ACTIVATE STD 35P FOR 28 DAYS BUT ITS COMES ON SCREEN YOU ARE ALREADY WITH THIS OFFER WHICH WAS FOR INCOMING ROAMING. I AM TOTALLY UNSATISFIED WITH THE SERVICE RENDERED BY VODAFONE FOR URANAMOUSLYL DEBITING AC BAL FOR OTHER SERVICE AND NEITHER REGISTERING COMPLAIN NOR REFUNDING MONEY AS IT HAD HAPPENED SECOND TIME. PLEASE LOOK INTO THIS MATTER REGARDS SHAKIR KHAN