[Resolved]  Vodafone India — Deductions refund denial

Address:

Pune, Maharashtra

Hi, My name is Harshal Jamdade and my number [protected]. This is my vodafone mobile number and using this number since last once year. I would like to lodge a complaint against vodafone for deducting Rs 77.00 for Tiny TV service which was not requested by me. I have called vodafone customer care 4 times till now and spoke to 4 different advisors and they have disconnected call by putting me on hold. Finally when I got to speak to a supervisor who denied to refund because he claims that his system shows that I have downloaded this service from WAS where I can challenge vodafone that I have not downloaded this service niether I have requested for the one. I have the recordings of all my 4 calls. I would also like to suggest vodafone to hire an educated and literate supervisors and agent as it is really very difficult to explain them how difficult and frustrating it is to call and hold the call for such a long time and after this you get to know that your call has been disconnected. Throughout the call I tried to explain him that I have called him 4th time and I am very frustrated and the charges which are deducted are incorrect as I use a smart phone where I don't need to go to all this services, but the supervisor didn't seem to understand any of this. My Details are Name : Harshal Jamdade Number : [protected] email id : harshal.[protected]@gmail.com City : Pune