Vodafone India — Disconnection of my Vodafone Number

Address:

Bharuch, Gujarat

I am a Hutch / Vodafone Customer since 27/10/2004. I regret to inform about the following facts, which has resulted into complete disconnection of my Vodafone no. [protected] for more than 43 hours from about 7:30 PM of 14/05/2015 to about 2:30 PM of 16/05/2015. The following message was received by me from VG-VFCARE on 11 May'15 at 3:34 pm via SMS when I was roaming in Mumbai : " We could not verify your docs & address as req. By DOT. Your number will get deactivated in 3 days of time. Visit any nearest touch point to avoid disconnection". Since mine was a CUG connection for Piramal Group, where I am employed, I contacted the single-point contact person of Vodafone, Mr. Aslam and requested him to collect all my relevant documents on 13/05/2015 morning from my office on my return from Mumbai. Mr. Aslam called me up in the evening of 12/05/2015, when I was travelling from Mumbai to Bharuch and requested me to send scan copies of (1) Co. Photo ID, (2) My Photo ID & Address Proof (my Passport) & (3) PAN to his mail ID, which had been duly forwarded to him at 12:31 PM of 13/05/2015. However, despite above, to my utter surprise & disbelief, my Vodafone no. had been disconnected completely at around 7:30 PM of 14/05/2015. As a result, I lost complete control of the access to my Factory (which is the basic purpose of providing me with this connection). I could not even be able to receive any incoming call or message or mail. In effect, I had to pass through a tremendous amount of mental agony and harassment. I had to run from Pillar to Post for about 43 hours to ultimately get my connection re-activated at around 2:30 PM of 16/05/2015. Activation of my internet connection took further several hours and my ISD activation has been completed only in the afternoon of 19/05/2015. I have raised some pertinent questions to Vodafone Officials on 24/05/2015 about the whole episode, which remained unanswered till date: • Had I not provided the then HUTCH Officials with my ID & Address Proof at the first instance when I was given the connection on 27/10/2004 ? • If not, why no action has been initiated by Vodafone for so long (more than 10.5 years) ? • An Address change had also been effected in between w.e.f. 01/11/2009. Had I not provided the Vodafone Officials with the new Address proof then also ? • If not, why no action has been initiated by Vodafone for so long (more than 5.5 years) ? • The SMS received from Vodafone says “We could not verify your docs & address as req. By DOT” . Does it mean that ‘Vodafone's failure to verify my documents & address as per requirement of DOT’ would lead to penalising me by way of disconnection of my number ? • Finally, despite my providing the ID & Address Proof once again on 13/05/2015, why still my number has got disconnected completely on 14/05/2015 ? I am yet to receive any reply to my queries (point wise). I have also requested Vodafone to investigate the whole episode and find out necessary corrective & preventive measures so that no other customer of Vodafone goes through the same mental trauma and face unnecessary harassment. Thanks & Regards, Mriganka Basak (M) [protected]