[Resolved]  Vodafone India — Discontinuation of Internet Plan without any information

Address:

New Delhi, Delhi

Dear sir/madam, I am a Vodafone connection user with number 9711***027, Would like to inform you, the mentally harassment given to me by Vodafone.I had opted for the corporate plan in which I was getting 2GB data (2G) in Rs. 98. On 27 June around 10.30 AM I received SMS stating that your Data Pack will be revised to 199 per month, on this I called and Checked with Customer care, I was told that your 2 plans of internet is running on your number, one is of Rs. 98 (Old one) and Another of Rs. 199. Customer executive named Ms XYZ told me that your Rs.199 Plan is activated by mistake and Rs.98 plan is still working. I told her to discontinue 199 Plan immediately. on 22nd of july I came to know that I don't have any Internet plan running on my number they have discontinued98 plan from market on 27 June I was not informed about Discontinuation of the 98 plan from Market.From last 3-4 days I am calling customer care department, everyone has his/her own response to my call.One said that on 10th of june we have sent an SMS from our end stating that 98 plan will be discontinued from the market.I haven't received any SMS like this.I received an SMS on 27th june that your Internet plan WILL be revised to 199.on this I called your customer care Executive.Even She didn't told me about discontinuation of Plan. False statement was given to me.From 27th of june till today I was using INTERNET without any plan because I was not informed.Now today the Bill has generated of Amount Rs.4163.44.I have also written a mail to corporatecare.[protected]@vodafone.com on 23rd of july regarding the same, but I haven't received any response for the same.Today I visited Vodafone store regarding this problem but the problem was not solved.You can check the call recording of 27th June 2014 with your customer care executive Ms. XYZ.Sir/mam, I request you to please take some Action regarding this problem. Warm Regards, Gaurav Oberoi