[Resolved]  Vodafone India — Dombivali West - Vodafone center - Bad customer service

Address:

Thane, Maharashtra, 421203

I've had bad customer service experiences with the Vodafone Center in Dombivali West. Just yesterday, 14th December 2016 around[protected] hours I came across a very bad customer service experience. First of all not all the counters were working. They made the customers wait for hours (one and a half hour minimum) and then when finally we got a chance to get to the counter, the lady working there asked for our problem and then demanded our documents. When we provided the documents she refused to accept 'Aadhar Card' by saying "we don't accept it anymore. Come back tomorrow with some other documents." ('Aadhar card' not considered valid by Vodafone, is a little shocking) Not only our one and a half hour was wasted, she wasn't even polite with us. And the reason I'm not mentioning her name is because it's not just her, everybody at the Dombivali West center are rude and impolite with customers. Please note: After waiting in the queue for hours, 'Shrugging shoulders', 'rolling eyes' and 'No/Not possible' or sentences with no please, sorry or thank you, is not what you want. These days there are many other options. I know me and my mom not using Vodafone anymore (the moment we left the store, we bought new sim cards of a different mobile service provider) might not probably make so much of a difference to such a huge company. But it is important to note that all service providers require customers more than the customers need them.