[Resolved] Vodafone India — Don't want to leave Post paid customer. | |||
I had a CUG vodafone post paid copnection 3yrs ago and I was not ok with the Billing issues since begging.But when I finally decided to migrate from Post paid to pre-paid then all the Trouble started. And the complaint is # [protected]. They are just making me false promised the it will be done in next 48hours which had not happened yet. BackEnd say they called me to take confirmation Which is totally FALSE. And what confirmation they need when I said I don't want your post paid service and purchased a New Pre-paid SIM Card for what ?. Shame on Vodafone once a customer buys a Pre-pai SIM and again you need confirmation ( Actually they were begging on call to continue the Post paid services ). I think More to face ...after migration as well . And if this continues I'll switch to any different network. Was this information helpful? | |||
Dec 22, 2016 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Oct 27, 2014 Vodafone India Customer Care's response Hi Mowaseem Raja Waseem-raja, Sorry for the inconvenience. Please share your current and alternate contact numbers in the following link and we will help resolve your concerns. http://bit.ly/1tB7Xvo Regards, Vodafone India | |||
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Anyway - Looks like writing a review is NOT going to make ANY difference - as I can see thousands of people have given them lame ratings and reviews for issues similar to mine in different forums, with not a single response from their end.
My problem - The worst kind of customer care experience ever. I moved out to US from Mumbai in September and wanted to change my postpaid blackberry plan to a minimum monthly rental (99/-) without any Blackberry services active.
I have sent them more than 15 emails since October 14 2014 trying to request this in a manner that would MAKE SENSE to their dense bovine customer care reps - however till today - NO SUCH LUCK. The email is dressed in fake courtesy - and simply reflective of the truth that they just DO NOT read whatever the heck you wrote. It is bordering on a limit where it feels like they are just intentionally harassing me now and am VERY tempted to file a harassment case on them.
Not only did they assure that they have changed the plan (after about 8 or 10 emails) - but they continued charging me 500+ for a blackberry plan I clearly requested them to cancel - and now they wont cancel a very clear cut request to cancel the plan with a response straight out of a mental agony scene:
++++++++++++++++++++++++++++++++++++++++++++++++
Me :
Kindly cancel the number 98202 ***** (Number masked for review) . Permanently.
I have left the country permanently and not residing there any more. I am no more interested in continuing with Vodafone.
Vodafone:
With regard to your e-mail, we request you to please mention the full description of your query or request in order to process the same for the above mentioned Vodafone mobile number.
++++++++++++++++++++++++++++++++++++++++++++++++
How much clearer can I get while requesting a cancellation of the number? Do they want to hear that "I am frustrated out of my skull with the incompetent and exasperating response and want to NEVER EVER hear from them again hence please cancel my number".
Simply amazed at their overall ignorance towards customer care - Shame.