Vodafone India — erroneous charges for intl usage on iroam free pack

milind200

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 4000101
Website:	www.vodafone.in

I subscribed to iroam free pack for 7 days plan after falling for luctritive advertisiment on apps. They asked for how long stay which i clicked for 7 to 8 days. After activation on 7th day i got message that plan will expire and i can opt for daily plan of rs 500 for iroam free which i did. Now vidafone has charged me rs 62000 for data usage and stating that the daily pack was activated 4 hrs late after 7 day pack was expired. How come vodafone charges such erroneous data for intl roaming. I had only opted for iroam free pack so why charge me or even start intl roaming with unexplainable rate without my consent. Also what is the logic to charge rs 62000 for approx 10 mb data. I see a total unethical way to rip of consumers by luring them to false advertisement.

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Vodafone India customer support has been notified about the posted complaint.

Aug 23, 2017

Sandy Bandesha's response Vodafone num is [protected]

Aug 29, 2017

Updated by milind200 The Vodafone Representatives have called several times and stating its an unbilled amount. still no co conclusion on how come such a erroneous charges can appear if my credit limit is rs 8000 and when I dint consent for activation of Intl roaming after pack is over.

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Comments

Amar Shrivastava

from Lucknow, Uttar Pradesh

In last 4-5day my vodafone number [protected] balance deduct automatically without any reason nd I have data balance also so plz refund my amount asap. Xxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Sandy Bandesha

from Dhariwal, Punjab

I just visited vodafone store gurdaspur nd asked them to replace my sim card nd they have given me new sim card nd promised me that it will be activated in 2 hrs but it's abt 2 days now and it's not activated yet... Do help me or I will switch to some other telecom company