Vodafone India — Escalated Bills, Undue credits and charges, unethical behaviour in Vodafone

Address:

Gandhinagar, Gujarat

Dear All,

Greetings.

This is in reference to my vodafone postpaid number [protected], which I have been using since last 5 years.

I was never having any issues in Vodafone services. Noting, I recently shifted to Gandhinagar from Bhopal in January 2016 and went for porting the same number in Voda postpaid in Gujrat circle.

I paid my full dues for which I am attaching the receipts before porting and also cross verified from Vodafone customer care twice.

I took 899 plan in Gujrat in which I am supposed to get 200 discount as well. Now, I have three complaints:

1. The bill is showing 1400 of some amount and NMNP pending charges - Why is it showing when I have already paid my full dues before porting the number.
2. Despite o[censored]pdating the Vodafone store, Sector 11 Gandhinagar guys 8 times and Vodafone customer care 4 times on call about my correct email id which is [protected]@yahoo.co.in and my registered number is [protected] which is obvious, they are still unable to understand this simple fact. Now they have registered some vague id of mine in their records "vipul.[protected]@gmail.com" - WHY ?? ARE VODAFONE GUYS have GONE OUT OF THEIR SENSES?
3. WHY YOUR VODAFONE GUJRATI GUYS always SPEAK in GUJRATI to those also WHO DO NOT know GUJRATI like me and that to be WITHOUT MANNERS? I believe VODAFONE PEOPLE DO not have BASIC Manners to speak to the customers.

It has been a month now that I have been trying to sort my issues with your people now. But now the limit has crossed.

I AM REQUESTING BOTH OF YOU - PLEASE SOLVE MY BILL AND REGISTERED EMAIL ID ISSUES ASAP.

I HOPE, I WOULD NOT NEED TO ESCALATE SUCH PETTY ISSUES UPTO THE REGULATORY LEVELS OF TRAI.

Regards,
Vipul M Mehhrotraa
[protected]
IT, Defence and Smart Solutions Consultant (Think Tank)
vipulmehrotra.wordpress.com