Vodafone India — excess bill claim

Address:	Mumbai City, Maharashtra, 400037
Website:	www.vodafone.in

Dear sir,
I rajesh tiwari my cell no is [protected]. I visited the vodafone gallery at sion on dated 20/10/2017 for excess charge of my bill for the month of september. They had said that my plan red 499 has been wrongly changed with plan of 199 and due to this my bill is excess and they accepted their fault and said you paid an amount of rs 590 against your bill as per previous plan and balance amount will be reversed. On dated 29/10/2017 i came to know that my phone services was restricted. Then i had call to vodafone call center and registered the complaint. The representative had said your balance amount will be reversed and you will get the sms in 48 hours. After that once again i had called call center yesterday vodafone representative had said you will get the sms up to 12.00 pm. But i would not get any response from vodafone, then today once again i had call to call center they said no refund is made. I asked him to make available any senior person after holding the call for 43 minutes he said no one is available. This kind of worst response i am getting form vodafone call center. Why should i pay excess money when vodafone employ has made mistake.