Vodafone India — excess billing by vodafone for free data usage within limit.

Address:

700149

Hi,

This is regarding abnormal bill amount for limited data usage. Pls note it ir gegarding the bill cycle of 6th june 2017 to 5th july2017. During this period i have checked free data balance by using ussd code *111*5*1# and found that i had 8gb + 8gb, i. E. Total 16gb of data allocated for my vodafone number [protected]. Out of the total data i had used 14gb (Approx.) as per bill attached.

When the bill generated, it showed an excess usage of data after 11gb! I contacted vodafone care on 8th seeking justification the same and my plan was changed after giving an assurance that the mater will be taken care by 12/07/17. But, i have not received any call-back relating to that. Again i connected vodafone customer care on 13/07/17 and got the same assurance after repeating the whole story. This time i was told that i would get a call back on 14th between 10.00am. To 5.00pm. Unfortunately i have not received any callback till now and have to contact vodafone customer care today again i. E. On 15/07/17 at 10.33pm. This time i am being told that the ussd may not display the exact amount of free data on my account and i should have checked the same through myvodafone app.

I just want to know what is my fault in this case when i have rechecked free data balance several times and kept my usage under the free limit of 16gb as shown in the ussd code option during the last billing cycle.

I am pissed off contacting vodafone customer care again and again and wasting my time. Please consider my point and amend the bill accordingly on urgent basis.

This not at all expected from a reputed organisation like vodafone at least.