[Resolved] Vodafone India — Excess billing due to automatic VAS activation

Alakta Mukherjee

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700091

In my no. [protected] 8 value added packs were activated without my consent in the month of november and pro rata charges of rs 174.14 has been added to my bill.
Everytime, i am calling 198 for deactivation, they are saying that you are activating it through my vodafone app.
The reality is in my phone there is no my Vodafone app installed then why several vas packs are activated without my permission?
I claim waiver if this 174.14 which is charged extra instead of blaming me or else i will discontinue my membership with vodafone.

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Jan 11, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Dec 03, 2016

Updated by Alakta Mukherjee The no. Should be [protected] instead of [protected].

Verified Support

Dec 07, 2016

Vodafone India Customer Care's response Hi Alakta Mukherjee,

One of our executives will call you. Be assured that your concern will be resolved at the earliest.

Regards,
Vodafone India