Vodafone India — exorbitant charges for value added services

Address:	Mumbai City, Maharashtra, 400705
Website:	Vodafone

Hello, This is Nivrutti Agrawal and my number is [protected] and the same is on my father's name Mr. Arun Agrawal. I have exorbitantly charged Rs. 670 for value added services which I did not even apply for. I had called the customer care department on 5th February 2018 to register this issue and the Sr. Manager assured that he has registered the complaint against it and the amount will be deducted from my bill within 48 hours. thereafter, I called the customer care again on 7th February 2018 in the afternoon around 12pm and the customer care person had put me on hold (in the name of transferring my line to Manager) for almost 1 hour. This clearly shows the lethargic and negligent attitude towards the Customer. The Customer Care team is absolutely non-supportive especially the managers as they falsely promised to register the complaint against it and they have failed to do the same.
Due to this, I have faced immense mental harassment and torture as the customer promised to address this issue and have not done it.

I hereby request you to kindly reverse my amount and deduct the same from my current bill cycle as I have been WRONGLY charged due to the fooling and illegal activities of your THIRD PARTY TIE UP as they activated the value added services without my prior permission. I also request you take a strict action against the employees who attended my call during that duration and did not register my complaint due to which I faced the mental harassment.

I hope Vodafone believes in satisfying the issues of the customer and would want to retain the customer or else it will force me to port my number to other telecom company due to the ignorant attitude of Vodafone.