[Resolved]  Vodafone India — Fake data download charges from last 5 months

Address:

Bangalore, Karnataka

Today I checked my Vodafone bill for the month of April'15, generated on 5th May 2015 and it was way to high. They billed Rs. 955 (still itemised bill is not available online). Since the bill was quite high then my usual bill which use to be in between Rs. 550 to Rs. 700 I checked my old bills and found that since December' 14 they are charging me data download charges. I initially did not pay attention because for the month of December'14 and January'15 my phone was on roaming and for February'15 and March'15 due to official and personal reason I made lot of calls. This was not the case in April'15, in April 15 I have made limited number of calls and when I saw Rs. 955 bill it was a shock to me.I called their customer care and informed them about the discrepency in last 4 months bill and the current bill. I have received a complaint with Vodafone and complaint number is: [protected]. I called their Nodal Office number, Murphy was the representative who picked up the call. She told me that data download charges are valid because I have downloaded some app (I am not at all aware what app I have downloaded and how it is possible that I am doing every month witout my knowledge), I requested her to tell me the name of the app and she gave me some alphanumeric name of the app which I have never heard of. I have been using this number from last 7 years and internet on this number from last 4 years. I have never had such issue before and I am browsing the same stuff which I use to browse earlier. My question is how is it possible that from last 4 months the bill is so high? I have another Vodafone number which I am using from last 6 years and never had such issue on that number. I was paying the last 4 months bill without checking because I trusted them, now I realized that they were charging me unecessarily.Request you to please help me in getting this issue sorted. PS: I have Rs. 99 2G data plan with 2 GB download limit activated on my number.