Vodafone India — Fake info, bad/impolite/rude customer representatives.

Address:

Mumbai City, Maharashtra

It's been happening since half a year that I am continuously facing problems with my vodafone post paid number. Its started with a wrong info. of plan given to me by one of their representative due to which I paid INR 6, 000/- for a month where-in my monthly usage never crossed INR 2, 500 in the last 2 years. Then a few months back I requested to deactivate a plan on my number, the rep said it will be done but it was never done and was included in my bill and I had no options other then paying. And now also I get a bill in which they say that I have consumed 3G Internet worth INR 750/- and about which I am sure I havn't. And when i asked them to give me the details about my Internet consumption teh rep says in a very rude way that "Jab mai bol raha hu aapne kiya toh kyu nahi maan rahe" It means these people can do anything they want to do and we costumers have no right to investigate. Every time they say "Hum iske liye shama chahte hai" but it doesn't save our money. Despite of all the problem that i faced I have been a customer of Vodafone since last 2 and half years because they give good network but it does not mean they have all the rights to loot us and now as they have crossed all their limits and I will definitely QUIT VODAFONE. Because I have no clue whether is there any LAW to protect the customer against such situations because in these cases we generally don't have any proof to prove them wrong. Please I request you all and the concerned people to guide me in this situation. Vince Pai