[Resolved]  Vodafone India — FRAUD VODAFONE EMPLOYEE -MR. SURAJIT[protected]

Address:

Hooghly, West Bengal

Myself Poulami Gupta. I got a letter from vodafone bearing number [protected]. I was asked to pay rs.2332.95 to reactive my service. A vodafone employee named Mr. Surajit ( cell no[protected] came at my residential address with a copy of that letter. I clearly & repeatedly told him that how much I need to pay to block this number permanently? He told that " madam I will make a concession for you. so you have to pay 2032 to block this number. " Again I confirmed that . According to Mr. Surajit (Don't konw his surname) I made a payment on[protected] & send mail to vodafonecare with details of the payment. I send sms to surajit also as he told me to do so. Now I got mail from corporatecare that I again need to pay 487.33 to block this number. Now when I told surajit he is not receiving my call . I called him around 20 times but he is not receiving. whereas he is liable to answer customer queries. I called him from another number . Then he picked up call & used absurd language by saying" whatever want you can do." He is deliberately ignoring me, but during my payment he used to call me randomly. I kept my word . He told me to make payment within 30 Nov but I done it by 29 Nov itself. vodafone is a reputed company . How can have it such type of fake, liar, irresponsible, employee who can change his statement within a second? He doesn't have exact knowledge. He was just busy in making his target by collecting amount in a fake way. He also should kept his word. As a proof I have his message from his number stating what I mentioned. I have not deleted this message. I am using vodafone postpaid connection more than 1 year as I am happy. But this event made me a bad impression regarding vodafone service. I would like to say please solve my problem & confirm me through mail or your convenient way . Already I suffered a lot o[censored]nnecessary headache due to that fraud employee. I will not pay anything because I am not responsible for his inadequate knowledge. I shall be obliged if you do the needful for the same.