Vodafone India — fraudulent billing by vodafone

Hi,

I would have never known about this fact until recently when i confirmed that vodafone has made false promises and their dishonest activities has led me to dig my previous old statement and i found something very interesting.

First, i have noticed that there has been a fraudulent billing for the period of 28th april to 27th may 2016 and i was charged rs 1000, even when i had paid for bill periods 1-apr-16 to 30-apr-16 for rs 5325.67 and 1-may-16 to 31-may-16 for rs 1188.29. Kindly refer to the attached screenshot.

My normal billing period is first of every month to last date of the month (Figures enclosed in red)

1-mar-16 to 31-mar-16
1- apr-16 to 30-apr-16
1-may-16 to 31-may-16
1-jun-16 to 30-jun-16
1-jul-16 to 31-jul-16.

Then why there are bills in between my normal bill periods with date range starting with 28th,

28-mar-16 to 27-apr-16;
28-apr-16 to 27-may-16 (Successful in taking rs 1000/-);
28-may-16 to 27-jun-16 and
28-jun-16 to 27-july-16

Vodafone had tried to charge me fraudulently on 4 occasion (Bill period highlighted in yellow in attached image) but i argued about my regular bill periods but they were successful in fraudulently charging me (Rather looted) for rs 1000 (Bill no[protected].

Are they charging customers twice? Am i the only one or vodafone is doing the same with other customers as well? This matter should be looked into with at-most seriousness and vigilance.

Second, why their bill never reach customer's email every month regularly? I have noticed that there were intermittent gaps of 2-3 months during year ends generally from october till january mostly and i had paid the bills based on the sms's received but the bill after these 2-3 months will have strange figures and its very hard to comprehend and correlate with the amount paid based on sms's.

Third, i tried to convert my two post paid number to prepaid but they never converted them, i hardly or never used them for making phone call but only to receive messages. But still bills are coming every month with rentals plus tax around rs 130 even when i not even making a single call. As i'm out of india right now and wanted to convert both the numbers to prepaid, but they are not co-operating for conversion.

I had sent several mail to appellate. [protected]@vodafone.com; nodal. [protected]@vodafone.com; corporatecare. [protected]@vodafone.com and service and vodafone payment assist mails for fraudulent bill clarification and prepaid conversion but they didn't paid any heed to reply or co-operating. That's why i had to take resort to consumer forum for help. Kindly assist, thanks in advance for your help.

Yours truly,
Pranab