Vodafone India — Fraudulent billing | |||
I was using a Vodafone number, 0-[protected] for quite some time. From the time I took the connection, I was facing network issue. I complained many a time, but the Vodafone did not take any proper action that could resolve my issue. I was frustrated and sent a mail to corpcare.[protected]@vodafone.com asking them to stop the services and billing on October 11, 2016. After two mails, I received a reply from them saying the billing was stopped with affect from October 13, but when I received the bill this month, they charged me till October 23rd. I mailed them to redress the issue so that I can pay the bill, but no reply from their side. VODAFONE, STOP CHEATING PEOPLE BY SENDING FRAUDULENT BILLS Was this information helpful? | |||
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Vodafone India customer support has been notified about the posted complaint. | |||
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I last more than 5 years customer of Vodafone & i just want to know you don't care about Vodafone Customer
If customer said i want to portal number to another sim so there will be no convincing at all from Vodafone customer care dept.
I was recharge @ Rs 18 on 12th Nov 2016 for full talk time offer but recharge is done & also amt was deducted in my account But i didn't receive any Recharge in my mobile so call the customer care in 12th nov 2016 evening. some Guy say i received my 18Rs between 24 working hr.
Then i was again call to customer care @ today 14th Nov 2016 morning the some of Shamal lady on call. She direct said to me that i not get any 18Rs in mu account then i will said to her if i not receive my 18rs so will be Portal my number in another sim the Shamal said OK you portal your Sim to another SIm and she provide me all procedure that how to portal my number. there will be no convincing to customer at all. Like we can assume that Vodafone dont care if Customer can portal his/her number from another sim.
i was again call to customer care to raise my complain regarding i lost my 18Rs. i talk with Dipali and dipali handle me very politly and also immediately i got my 18rs in my account. I appreciate DIPALI Who handle me very nicely.
I dont want that you take streaked action to Shamal, but if we are oldest customer of yours so you should be taking care of customer. it was just feedback to shamal.