Vodafone India — Grievance mail against wrong information and misbehavior of customer care executive (Mr. Paras)

Address:

110032

Hello Vodafone,

We your valuable customers are now facing this very regularly and no one is there to hear us and can stop and control your customer care executives from providing wrong information and misbehaving with customers by intentionally putting them on long hold without a reason. I hope this mail reach in the proper hands and at least something will be done to avoid this kind of service, which has now a habit of Vodafone customer care executives.
Worst experience ever talking to the customer care executive Mr. Paras for one of my issues on full talk time. Your customer care executives are now making a fool of your customers only.
• First I called Vodafone at your customer care number 199 on 6 feb at around 10 pm . I was misguided regarding the full talk time offer on my number. I can get a full talk time on a recharge of Rs 70. I recharged my mobile number and waited for 24 hours for the full talk time to receive, but I got a talk time of Rs 59 only.
• When i did not get the full amount i called again on 8 feb at around 9:39 am in morning and Mr. Paras picked up the call, I told me regarding the recharge of Rs 70 and asked him why I have not received the full talk time. He said sorry this offer is not available and you have been provided with wrong information and all we can do is we can say a sorry and we are sorry for it. I told him that it’s not my mistake, you can check the call recordings, I have been told and confirmed two to three times that on recharge of Rs 70, I will get 70 Rs in mu account balance. He said this aws valid for 4 feb and customer care executive has provided you wrong information. I asked him that this is very wrong on your part and if I have been provided with wrong info then either raise a complaint or provide me the remaining balance. He denied for both and said we can’t do anything and I am saying “Soory na, shama maang to raha hu, aur kuch ni kar sakte hum’.
• The way he was talking and listening to complaint is showing his sarcastic and irritating behavior only. After forcing him for long, he agreed to raise a complaint. But again his motive was not to help me but to bother me deliberately. He kept me waiting for 18 minutes and denied for raising the complaint regarding the wrong information. He intentionally put me on long hold and just passing the time by putting me on hold again and again, in raising a complaint he took 18 minutes and at last after asking again and again he gave me complaint id as [protected]. His behavior was completely non -acceptable, he also denied my request to transfer the call to any senior or a person in hierarchy.

This is highly unprofessional and very bad customer care service. Vodafone is doing nothing for its customers and tht’s why customer care executives are regularly misbehaving with customers. Kindly see to it otherwise you are just loosing the customers trust and your image in the telecom market.
Thanks