Vodafone India — high billing and wrong communication against 3g plan on my number ([protected])

Address:

400099

Dear sir,

I had raised the request for port out from vodafone network to airtel (3 months back) as they offered me much better plan with monthly billing for 499. But suddenly got a call from vodafone representative with requesting for don't port out from vodafone and offered me 399 plan (Unlimited calls, unlimited massages and 5 gb data). Actually airtel was offered me 7 gb data plan but i had taken wrong decision to cancelled the port out request.

Also every month i have received bill of 450 to 500 but i don't have issue on it because thought its an regular billing with service tax. But in current month vodafone have share me the bill for rs.1120.72/- with mentioned 499 exceed data (More than 1 gb) package charge. When vodafone activated 5 gb data plan on my number then why did they charged me excess data charge.

Also their representative called me on thursday (27 jul 2017) for payment reminder and i have informed him all the above detail. Then he had confirmed me that correct plan will be activated on my number in some time and also raised the complaint for high billing but still nothing has been done and my service is deactivated.

My vodafone account number :[protected]

So need your urgent help to activate my number.