[Resolved] Vodafone India — i feel cheated - incorrect info (billing and roaming) provided | |
I am a vodafone customer since 2006. I walked into to vodafone store (A s rao nagar, hyderabad) to update my aadhar details. I was told that i need to port my number from bangalore to hyderabad to able update aadhar details. I told the my requirements (International roaming - australia) and my monthly minimum bill that i have been paying since years (~rs 175). I was told that i need to pay rs149, if i port out the number to hyderabad and will be getting new sim. I thought its a good deal, and got hyderabad sim and requested to make necessary changes (Plan, aadhar and number porting). After 3-2 days, i got a call saying, i need to pay deposite as i a new vodafone customer. To enable international roaming, to be need to pay extra deposite.in addition, i will be charged rs149 extra every month towards roaming.in total, ~300 (149+ 149) + gst, every month. I feel cheated. Requested to port out my number to another provider. Was told that as per rules, i can't leave vodafone for 90 days. I have asked, if i can go back to my previous plan (Bangalore). Was told, there is no way and i have to wait for 90 days, else i would loose the number. Not sure, how do i retain my number and get a decent deal. Was this information helpful? | |
Feb 13, 2018 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Jan 11, 2018 Vodafone India Customer Care's response Hi ! We will call you shortly and get this sorted out right away!Regards, Vodafone India | |
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