[Resolved] Vodafone India — Illegal tariff change

Amit Mandal Mandal

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700017
Website:	www.vodafone.in/help-support/vodafone-offices-kolkata

About Last 15 days I am suffering for this and they are not providing me what I asked before the tariff change.

The tariff has been changed to SEP 149 N CUG but there is no freebies and Rental discount which is active in my given Ref.No [protected] and [protected].
Tariff change request no :[protected] on 10th Nov 2016.
Now I want like the ref No:
1.COFU-500 Local SMS Free RC 50 Y
2.COFU-500 Min Loc M2M Free
3.All STD 100 mins free COFU RC 99 Y
4.Local [protected]@10p/30p(50p/50p) RC 59 Y1
5.All [protected]@.5 base 0.75 RC 49 Y1
6.Bill Discount Rs. 100

My question to Vodafone :

Question 1 : Have you changed my tariff as per my request ?
Question 2 : After the change why you are refusing it to attach the freebies ?
Question 3 : whose fault it is ?
Question 3 : Why have you changed my tariff illegally ?

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May 10, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2016

Vodafone India Customer Care's response Hi Amit,

That's definitely not the experience we want our customers to have. Let's look into this for you.

Regards,
Vodafone India

Verified Support

Dec 16, 2016

Vodafone India Customer Care's response Hi,

We were unable to connect with you on your number. Pls share a suitable time & an alternate number to call again.

Regards,
Vodafone India

Dec 26, 2016

Updated by Amit Mandal Mandal Alternate number [protected] and [protected] anytime