[Resolved]  Vodafone India — Incorrect billing and unwilling to rectify

Address:

Gurgaon, Haryana

I have been using Vodafone services from 2010. I use it on by iPhone 4. My billing has never crossed Rs. 2000. From last year it has never even crossed Rs. 1600, as it is a corporate package and non 3G as well. There is no data pack also activated. I check emails, social websites, and some other apps while I am on road within India. Even on India roaming, I have used these apps, and never ever has the billing crossed Rs. 2000.2 months back in June, 2014 we visited Nepal. We had to check some important mails on the phone, so we connected to internet.To our shock, when the bill was sent to us in July, it was Rs. 45000.The bill clearly shows a download of 5MB file consistently, 13 times in a span of 25 minutes. This should ideally mean, that after every 5 MB we switch of the internet, again connect, download 5 MB, switch off, download 5 MB, for 13 times.This is simply ridiculous. First of all, why will we stop after 5 MB download and on top of it do it 13 times. If we need to download or use internet we will do it continuously for a certain span of time and then switch off. Any layman can clearly make out, that the network was so bad, that the internet is trying to connect again and again and download the same 5 MB file again and again, and it has done this 13 times.The network within India is so poor that a 10 MB file takes 15 minutes to download, how can 65 MB download in 25 minutes, that too on a non data pack, international connection.We have raised the issue to 1) Customer care 2) Nodal office 3)Appellate tribunal as per the Vodafone website matrix.The worst part of our ordinal is that, the customer care team is again and again trying to justify their billing. They are trying to explain what is visible for the bill apparently. They are not even going back to the technical team, and getting a list of server pings or talking to their international partner for this wrong server pings.Everyday someone or the other from customer service, corporate service, nodal office calls and explains same thing.The height of all is that we get a call from appellate office and instead of they listening to the complaint, they are explaining and justifying their billing.We were under the impression that the tribunal will be impartial. They will first hear the concern from both sides and then decide.But here the case is different. They come with a predefined and per-decided set of answers to what questions we will ask. They have the same answers as all the customer care team.There is no mechanism to get this resolved as they have decided to take the money from me.On top of it, they have already charged my corporate card for the same and already got their money and unwilling to reverse it also. This is a very sad stage of billing and resolving issues and queries from valued customers. I am sure, many people are opting out of Vodafone services.