[Resolved]  Vodafone India — Incorrect billing despite my willingness to pay the bill. And now threatening by sending legal notice

Address:

Bangalore, Karnataka

I was using a Vodafone postpaid corporate mobile No: [protected]. Account No: 5.17918.00.00.100244 since the last 2 years. I had always paid my bills on time. However, in July 2013 I requested Vodafone to close my connection since I was moving abroad. I was told that this would be done and the outstanding bill amount shall be shared with me. In August 2013, I was shocked to receive the bill which included fixed charges for the complete month of August as well. Although my request clearly stated to close the number in July end. Despite my repeated and multiple reminders to the following ID's: Vodafone.[protected]@vodafone.com, PoornimaShenoy.[protected]@vodafone.com, Vodafonerelations.[protected]@vodafone.com, and vodafonecare.[protected]@vodafone.com, I never got a response, despite my wilingness to pay the correct bill amount. Towards the end of 2013, I started getting the Reminder Notice 1, 2 from Vodafone. I contacted Mr. Ranganath who was mentioned in those emails as the contact emails. I was assured that this would be corrected and I will receive the rectified bill amount by email. However, it is surprising that today I received the Legal Notice. Since my emails have not been responded, and my requests have not been serviced by Vodafone, I am very disappointed. And I will be happy to take up things further if Vodafone still does not assist me with the correct bill amount so I can pay that.