Vodafone India — Incorrect International Roaming Charges | |
On the 4th of June 2017 I wanted to activate the Rs. 150 International Roaming plan on Vodafone site and after requesting some plan I was not sure of on the Vodafone site I called to confirm with their customer care regarding which plan request had gone through. The customer care representative told me that I had not activated any plan since he cannot see any request that has gone through. After I was misled that there was not request that had gone through the customer care asked me if he could activate the Rs. 150 roaming plan to which I was okay with since I wanted that plan only. The following month when I receive the bill details I noticed that I am being charged Rs. 500 and another Rs. 150 for activating 2 different roaming plans which is really unfair since I had mentioned to their customer care that I wanted to activate the Rs. 150 plan only. After a few complaints with vodafone against this Rs. 500 charge I get the response that they couldn't see the request initially because it is visible to them after 30 mins after it has gone through. If the request is visible after 30 mins why was I not asked to call back after 30 mins? Why was I misled that I had not activated any roaming plan on their site? Despite multiple complaints vodafone says that they cannot reverse these charges, some of the customer care execs just did not understand the scenario and kept blabbering weird excuses on phone for not reversing this 500Rs charge. Was this information helpful? | |
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Vodafone India customer support has been notified about the posted complaint. | |
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I too had a similar experience with Vodafone. I had activated the roaming pack of INR 149 which allows one to get incoming messages whenever one goes abroad. This is a monthly charge which gets billed only if I roam abroad. When I was abroad I got multiple messages that showed that the bill was rapidly climbing and that services would be restricted even though I did not make or receive a single call or message. I was using a feature phone with no data packs. Even after returning they were sending messages with progressively increasing amounts and was saying that I am exceeding the credit amount. I finally got a bill over 1800 though my usual bills are in the low 450 range.
Over email, the operator persistently claims that it is voice charges when abroad and did not give me an itemized bill. I requested for the itemized bill so that they can prove that I made the calls. But they did not provide. I think they must be deliberately doing this or there is a genuine mistake in their billing system. The worst part is that I could not get any incoming message (except one lone message) while abroad defeating the very purpose of taking the incoming-message roaming part.
I have asked them to resolve the issue over email. Do you think I can seek redressal in a consumer protection forum if they do not correct the issue?
Gopalakrishnan