Vodafone India — inefficient and rude staff, request for change in service not done since almost 2 months.

Address:

Mumbai City, Maharashtra, 400072

I have been a vodafone customer ever since i got a mobile. On 17/10/2017, i went to the powai, mumbai vodafone store and requested them to change my number from postpaid to prepaid. After trying unsuccessfully to convince me to retain postpaid services they requested for address proof and i'd proof, i gave them the same. After settling the bill upto that day, they told me the service request will take 24-48hrs. Since the needful was not done, i visited them on 30/11/2017 to check. The staff was very rude and one in particular (Vandana) who refused to give her full name kept giving all sorts of excuses and wasting my time by going to their back office on the pretext of checking the status. Later, she came up with a stupid excuse that my documents were incomplete and that they had tried calling me several times on my alternate number. I showed her the call records to show her i did not receive any calls, to which she had the audacity to tell me that i would have deleted it. Now they have generated a new bill and say that they will not consider anything unless i pay the bill.
On requesting to speak to the supervisor, she kept saying he (Amit gaikwad) was on lunch break. I was in the store for one and a half hours and yet the supervisor did not show up. Now, during my wait there i realised this was a very common tactic followed by vodafone. Almost all customers on various counters had same problem. The store does not give their store number nor do they give an acknowledgement for documents received. All this clearly explains that this is done to keep billing the customer and make money.