Vodafone India — International roaming charges for missed calls

sganesan.85

Address:	Chennai, Tamil Nadu, 600096
Website:	vodafone india

I have a vodafone postpaid number and i am using it for past 10 years. Currently i moved to us and activated a international roaming plan. I am using this plan for past 1 year and all of a sudden i am getting charged for all missed calls which are from various marketing companies and banks. Missed calls are charged for 2 mins and when i asked vodafone customer care they are asking to switch off my mobile to avoid missed calls or answer the call.

Am i paying monthly bill to switch off my mobile?
Is there a plan which bills customer for missed call or unattended calls?
If vodafone is not capable of providing option to block incoming calls how can they bill for unanswered calls?

I want my billed amount to be refunded and there should be any charges for unanswered calls or missed calls when an valid international roaming plan is active.

Was this information helpful?

No (0)

Yes (5)

Vodafone India customer support has been notified about the posted complaint.

Jul 08, 2017

Updated by sganesan.85 Bill details and call history screen shot attached which shows the calls in missed call list but it is billed for 2 mins.

International Roaming
Incoming Calls
Date - Time Roaming Partner Number Duration Charges
Min:Sec Rs
17/06/17-16:37:17 USA-AT&TUnite
d States
#[protected]:00 140
18/06/17-10:41:32 USA-AT&TUnite
d States
#[protected] 2:00 140
18/06/17-11:03:21 USA-AT&TUnite
d States
#[protected] 1:00 70
Total 3 Calls 5:00 350.00