I have s similar complaint to file against vodafone for their unclear and decrepit international roaming services. I took the international roaming scheme facilitating me to use free incoming calls, outgoing calls/sms at rs.1/minute and mobile data at rs.1/mb. This sounded like a good deal and there's a fine print that has the audacity to read as 'protection from bill shocks'. Since there were no outgoing calls and sms, only data was used for the google maps, we were assuming our bills to amount to 7000rs with taxes and all the other extras that telecommunications like adding. But we were not expecting a bill amounting to rs.16, 297 after having used it so judiciously. We definitely have not spent over a 1000rs a day and when we called the customer care to share a detailed bill they were extremely unhelpful and so rude. Instead of heightening clarity they resorted to raising their voice and demanding we pay. We will pay if it has been well accounted for and vodafone really needs to have better spoken people and a better system to account for their schemes. If i had to pay 16, 297 i really wouldn't need vodafones brilliant international roaming scheme. Was this information helpful? | 
Post your Comment