[Resolved]  Vodafone India — international roaming service (no service actually)

Address:

Mumbai City, Maharashtra, 400060

I was travelling to Dubai from the 23rd to the 30th of Dec 2018. Prior to departing for the trip, I had activated iRoamfree 2500 as a 7 day package through the My Vodafone app. This has been verified by your Vodafone Customer Care executives.

From the time I landed in Dubai to the time I returned, I was unable to latch onto any network. I never received service, and my phone constantly showed 'No Service'. With the help of hotel WIFI I had multiple chats with vodafone customer care. They infact admitted that they are facing some issue with international roaming services. I followed up regularly on the chat, but they kept mentioning we are trying.

I was aware that I need to remove my SIM, restart my phone, manually select the network etc, and in spite of trying all the troubleshooting methods, I was unable to get access to any network. This can also be verified due to the lack of incoming and outgoing calls from the 23rd to the 30th of Dec 2018.

Immediately on my arrival in India, I lodged a complaint with Vodafone. Despite this, I was billed INR2500 + taxes for the iRoamfree package. Vodafone is expecting me to pay for services not rendered, is a bit ridiculous. As a matter of principle, I refuse to pay for the poor network, tech, as well as (no) support received from Vodafone.