Vodafone India — ivr does not provide option to speak with customer support

Address:

Lucknow, Uttar Pradesh, 226002

I dont receive any otp while registering in any websites or services provided by govt. But when i went to lodge a complaint against it on the customer care support, ivr does have option to reach out to speak with customer support as i followed whole procedure of ivr but did not find the option. The main problem is that i dont receive any otp. For example i have been trying to pay through sbi through my registered vodafone number. I dont receive any otp then i lodged complaint sbi for the same they replied back they sent me otp at some point of time but at that time no message was received by me. I have attached the copy of reply from sbi for the issue, please help me out. Even otp not received from many such services like registration in kent, sbi, bhim, sb secure app etc