Vodafone India — Lack of information and misbehaviour

Address:	Mumbai City, Maharashtra, 1600
Website:	vodafone.in

I migrated from Vodafone prepaid to Vodafone postpaid. The tele-verifaction failed due to network issues and I wasn't able to reach the department again on 59059. Later I received a message from the company: "Dear customer Tele Verification has been removed on your number."

When I called the customer care department, none of the executives had any clue regarding the message sent from the company. And told me that services on your number are running as of now. If your number gets deactivated, then we'll resolve it. Like WOW! Great solution.

When I asked them to mail me the same thing, they denied it saying we don't have access to mail servers.

On requesting them to forward my call to a senior, I was told that he would also tell me the same thing so there's no point of forwarding the call. When I didn't agree with the executive, he finally forwarded the call to his senior, Mr Anil Kumar, Team Leader, Customer Care.

Now this guy Anil Kumar, so called TEAM LEADER had no information. He had no interest in knowing the issue. When I asked him the status of my tele verification, he told me that it has failed but services are active so it's ok. HOW IS IT OKAY?

Then he tells me it could also be the physical verification that has failed. Again, how could physical verification fail when I'm receiving a message regarding tele verification failure. Literally no interest and trying to get rid of the customer's problem!

When I asked him to forward my call to Verification Department, he told me that no such department exists. When I asked him then how do you conduct verification? He said, "I don't know. I have no information on this."

When I asked him to mail me the same thing. He loses his temper and misbehaves. On asking him to calm down, he says "Don't ask me questions to which I don't have information. I can only tell you what you have told me, because that is what is displayed on my screen."

Team leader has no information on customer's issues. I wonder how do members under him provide information to customers. And no wonder why they hesitate in forwarding calls to him.