Vodafone India — misguiding the customer during deactivation of monthly plan

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	vodafone.in

I am an user of vodafone since2013. I raised a request to change my monthly plan in the month of march2017. Vodafone deactivate my old plan & activate the new one but they only deactivate my voice plan not the internet plan.
I was not aware with the same, even the customer care executive didn't share regarding the same. When i am raising the deactivation request than it's quite obvious my whole plan will be deactivated & if it's not their policy i should be informed or asked during process, so i might be aware.
I am getting the add on amounts in my bill from march2017 & raised complaints to customer care executive many times.
I want the wave off regarding the internet pack which was not deactivated by the company even not informed regarding the process.
They are misguiding the consumer.

Thanks
Monika
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