[Resolved]  Vodafone India — Misled & Cheated

Address:	400058
Website:	www.vodafone.in/home-mumbai?section=consumer

As my information in their database was incorrect I was asked to convert from prepaid to postpaid for minimum of 3 months to get the records rectified. I converted to postpaid on 1st May 2016. I was told i can switch back to prepaid anytime after 3 months. On visiting the store on 1st Sept, 2016 I was told that as my bill cycle was from 25th-24th, I can only apply for the conversion between 25th-30th of the month. On visiting the store on 25th Sept 2016, I was told to come on either 27th-28th Sept 2016. As they were weekdays I raised a concern of not being able to visit again & asked to get the conversion initiated. I was made to pay my bill, prepaid SIM card (29 Rs) amount & my first recharge amount(85 Rs) on 25th Sept and told my prepaid SIM would get activated with in 3-4 working days. I waited till 30th Sept still there was no update on ghe conversion. On calling the call centre I was told that the conversion had not been initiated. I was made to visit the store again for the conversion. And now that the conversion has taken place I don't hv a lot balance as the minimum balance is not been credited. I cannot go for any recharge before the default first recharge. It's been 2 days I have been managing on 0 balance and on calling the customer care centre, I have not got any help. The care centre that I visited was the 4bungalows branch and every time I Hv visited, all I see are unsatisfied customers as the employees there are uncooperative and always provide incorrect information. This has been the experience of many of the Vodafone customers.